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MEDICALHOLODECK AG

info@medicalholodeck.com

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8005 Zurich

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Medicalholodeck Support

Medicalholodeck is the spatial medical platform for 3D anatomy, dissections, and medical imaging in Virtual Reality, glasses-free 3D displays, and standard 2D environments.

This page provides essential guidance for installation, data import, licensing, and troubleshooting.

Find the manual with video tutorials here.

If you need assistance, contact support@medicalholodeck.com.

Getting started
Installation
Hardware
Import DICOM
Modules
Collaboration
Licensing
Troubleshooting
Updates
Licensing

Getting started

  1. Install Medicalholodeck on your device
  2. Launch the application
  3. Explore Medical Imaging, Anatomy Master or Dissection Master
  4. Import DICOM data if available
  5. Start a session or lesson

Medicalholodeck includes anatomy content and demo imaging data for immediate use.

Installation

VR (Meta Quest)

Install from the Meta Store and launch.

Windows / PC-VR

Download the installer from medicalholodeck.com and install.

iOS (AR)

Install from the Apple App Store.

Hardware

Supported setups:

A dedicated GPU is recommended for imaging and PC-VR.

Learn more about hardware here.

Import DICOM

Medical Imaging supports CT and MRI DICOM data.

Workflow:

  1. Export DICOM from PACS
  2. Copy to local folder
  3. Open Medical Imaging
  4. Import DICOM
  5. Load dataset

Datasets can then be visualized and segmented in 3D.

Learn more about data import here.

Modules

Medical Imaging – CT/MRI visualization

Medicalholodeck AI – automatic segmentation

Dissection Master – real human dissections

Anatomy Master – interactive 3D anatomy

RecordXR – create interactive content

Collaboration

Multi-user sessions across VR, 3D, and 2D devices.

Use for:

Learn more about TeamXR here.

Licensing

Educational – universities and training

Professional – hospitals and clinics

Personal – individual use

For activation or changes: support@medicalholodeck.com

Learn more about prices and plans here.

Troubleshooting

App does not start

VR not detected

DICOM not loading

Low performance

Contact support@medicalholodeck.com for troubleshooting.

Updates

Updates are delivered via store or installer and include new anatomy, imaging improvements, and AI features.

Licensing

support@medicalholodeck.com

Please include device, setup, version, and issue description.