MEDICALHOLODECK / SUPPORT RESOURCES
Frequently asked questions
Find answers to common questions about installation, licensing, applications, and technical support.
General information
An overview of the platform, supported devices, and trial access.
What is Medicalholodeck used for?
Medicalholodeck provides applications for medical education, anatomy teaching, training, research, and non-diagnostic communication. The platform includes medical imaging, anatomical models, collaboration, and content recording.
How do I get started?
Select the application and device setup appropriate for your needs, install Medicalholodeck, and follow the getting started guide. Included anatomy content and demonstration imaging datasets allow you to explore the workspace before importing your own data.
Do I need a VR headset?
The required setup depends on the application. Spatial OS supports standard 2D screens, compatible 3D displays, and VR headsets. For a PC VR setup, you need a compatible headset and workstation.
Review the technical specifications and hardware setup guide.
What are the system requirements?
Workstation and network requirements vary by application, dataset, and connected devices. The technical specifications page lists the published PC VR recommendations, Remote Rendering network requirements, and device compatibility.
Technical specifications. For configuration guidance, contact support@medicalholodeck.com.
Is a trial available?
Yes. Visit the trial page for current download options, included applications, and trial terms. Follow the activation instructions for the version you install.
How does the trial differ from a paid license?
A trial provides time-limited access to evaluate Medicalholodeck. Review the trial offer for included applications and features, and compare it with the license you intend to purchase.
Which VR and AR devices are compatible?
Compatibility is specific to the device model and application. Consult the technical specifications page for supported VR headsets, mobile devices, and AR headsets, including the legacy Windows Mixed Reality note.
Can Medicalholodeck be used for diagnosis or surgical planning?
No. Medicalholodeck is not certified for medical-device use. Diagnosis, clinical decisions, operative planning, and navigation are outside its permitted use. Current use is limited to education, training, research, and non-diagnostic communication.
For questions about your intended use, contact info@medicalholodeck.com.
Installation & activation
Download the appropriate version and activate your license.
How do I download and install Medicalholodeck?
For Windows, download the installer from the trial page and follow the installation instructions. For a headset or mobile app, use the store listing linked from the support page.
How do I activate a license?
Open the license settings in your application and enter your license key. The steps differ between Spatial OS, PC VR, and standalone headset versions; follow the guide for your installation.
Spatial OS activation guide · Medicalholodeck settings guide.
What should I do if activation fails?
Check that the license key has been entered correctly and that you are activating the intended application and device. If activation still fails, contact support with your application version, device model, and the error message.
Performance
Improve responsiveness when working with imaging datasets.
How can I improve performance with DICOM datasets?
- Reduce the number of datasets displayed simultaneously.
- Adjust dataset quality and rendering settings.
- Avoid excessive scaling when it reduces responsiveness.
- Close other applications and check that Medicalholodeck uses the dedicated GPU.
Medical Imaging quality settings · technical specifications.
What information should I provide about a performance issue?
Include the application version, CPU, GPU, RAM, headset or display model, dataset size, and a description of when the issue occurs. Note whether the same issue occurs with the included demonstration data.
Send these details to support@medicalholodeck.com.
Subscriptions & licensing
Plans, application access, and purchase questions.
Which subscription plans are available?
The Software Store offers Education, Medical communication and research, Students, and Schools (K–12). Choose individual applications, the Anatomy bundle or the Complete bundle. Commercial use is quoted individually.
Is a lifetime license available?
The Software Store offers licence terms of one to five years, with payment for the full term in advance. Lecture Hall and custom requirements are quoted individually.
Can I license an individual application?
Application access depends on the license you purchase. Review the product listing for individual application and bundle options, including the features and datasets included in each offer.
Are student licenses available?
Enrolled students can request one free personal licence for Windows or standalone VR after verification of valid proof of enrolment. Interactive Touch Display and Lecture Hall are excluded. The licence does not cover institutional use.
How are Windows viewers licensed?
One Windows licence covers one graphics card (GPU) and viewer. Licences can be transferred between viewers. Each viewer used simultaneously requires a licence.
What is included in each bundle?
The Anatomy bundle includes Anatomy Master and Dissection Master. The Complete bundle also includes Medical Imaging. TeamXR, RecordXR and RecordXR Studio are included in all versions; Windows licences include Spatial OS. AI is quoted separately.
What does the Schools (K–12) licence include?
All standalone Medicalholodeck applications, excluding AI. Support and onboarding are not included. Paid services are optional, and other device types are quoted individually.
Is Medicalholodeck AI included?
Cloud and local AI are quoted individually and are not included in the application bundles. Local installation is available exclusively on Medicalholodeck-certified hardware.
Which payment methods are available?
The configurator sends an enquiry rather than placing an order. We confirm the configuration, final price and payment details in your quotation. Payment for the full licence term is due in advance.
Applications & data
Application features, collaboration, and supported data.
Which applications and features are available?
- Medical Imaging: CT and MRI dataset visualization.
- Medicalholodeck AI: automatic segmentation of supported structures.
- Dissection Master: anatomy based on real human dissections.
- Anatomy Master: interactive 3D anatomical models.
- RecordXR: recording, replay, and sharing of content.
- TeamXR: shared sessions for teaching and collaboration.
Availability depends on your application and license. Consult the application manuals for detailed instructions.
Can I use applications side by side?
Medical Imaging, Dissection Master, and Anatomy Master can be used together to compare available datasets. Access depends on your licenses and the application version you use.
For workspace instructions, consult the Spatial OS manual.
How do collaborative sessions work?
TeamXR provides shared sessions for teaching, training, and case discussion across supported devices. The manual covers creating a team, joining a session, adding data, and configuring session settings.
Which DICOM datasets can I import?
Medical Imaging supports CT and MRI DICOM datasets. Import the complete series from a local folder, following the instructions for your version. If a series does not load, contact support with a description of the dataset and the error.
Which file formats are supported besides DICOM?
Medicalholodeck supports additional content such as 3D models, images, videos, and documents. Supported formats vary by application and version.
Review the functions overview and the relevant application manuals before importing files.
Which datasets are included?
Included content depends on the application and license. Medical Imaging provides demonstration imaging datasets, Dissection Master provides detailed human dissection models, and Anatomy Master provides interactive 3D anatomy.
Consult the application pages and product listing for the content included in your offer.
Troubleshooting & support
Resolve common issues and find the appropriate support resources.
What should I do if the application does not work correctly?
- Review the requirements for your application and device.
- Check device connections and the required VR software for a PC VR setup.
- Restart the application and, if necessary, the computer or headset.
- Check for application and GPU driver updates.
If the issue persists, contact support@medicalholodeck.com with your setup, application version, error message, and steps to reproduce it.
Why is there no image in my VR headset?
Check that the headset is connected correctly and that the required VR software is running. Use the connection instructions for your headset model and PC VR installation.
Hardware setup guide. If the issue persists, contact support@medicalholodeck.com.
Can I use Medicalholodeck on an Apple computer?
The desktop installation guide is for Windows. The iPhone and iPad app is a separate installation. Contact support to confirm the available options before planning an Apple desktop setup.
Why is my dataset unavailable on a standalone headset?
Standalone headset applications and PC VR installations may provide different features and datasets. Check whether your installed application supports the content you are trying to load, and confirm the license required for it.
Send the headset model, application version, and dataset type to support@medicalholodeck.com if you need assistance.
What should I do if Remote Rendering does not connect?
Check the network requirements and follow the Remote Rendering setup instructions. If no server is listed or the session does not start, ask your IT team to review the required connectivity for your installation.
Contact support@medicalholodeck.com with the error message and your headset and network setup.
Why is the Remote Rendering image blurred?
Image quality can be affected by available bandwidth and the wireless connection. Compare your connection with the published network requirements, check headset proximity to the access point, and review the setup guide.
How do I contact technical support?
Email support@medicalholodeck.com or call +41 44 561 31 93. Include your device and configuration, application version, and a description of the issue.
Personal online support is also available through the support center.
Data & privacy
Processing, storage, and data protection information.
Where can I find the Privacy Policy?
The Privacy Policy explains how Medicalholodeck handles personal data across its website, applications, and related services.
How is medical imaging data anonymized?
The Privacy Policy describes anonymization on the user’s device before transfer or upload. Review the policy and the documentation for your application’s import and sharing workflow.
For questions about an institutional deployment, contact support@medicalholodeck.com to confirm the workflow and data protection requirements.
Is imaging data processed locally or remotely?
Processing depends on the application and deployment. PC VR uses the local workstation for imaging processing; Remote Rendering uses a remote rendering setup. Confirm how import, collaboration, and optional services operate in your configuration.
Contact support@medicalholodeck.com for deployment-specific information.
Where are imaging files and models stored?
Storage and transfer arrangements depend on your installation and workflow. Confirm the storage location, transfer method, and retention settings for any upload or remote service used by your institution.
Review the Privacy Policy and contact support@medicalholodeck.com for details about your configuration.
Updates
Maintain your installation and protect your working files.
How do I update Medicalholodeck?
Use the update instructions for your installation. Headset and mobile apps are updated through their respective stores; Windows installations use the available application update or installer.
Application downloads. If you are unsure which version to install, contact support.
Will my data be preserved during an update?
Updates are intended to retain user content. Keep a backup of important datasets and recordings before updating, and review any version-specific instructions before reinstalling or changing devices.
Contact support@medicalholodeck.com if you need guidance for your installation.
PERSONAL ASSISTANCE
Contact our support team
For questions specific to your installation, include your device, application version, and a description of your request.